All devices

VPN keeps turning off?

It's not an app issue. Your phone's system closes VPN in the background.

Why is this happening and how to fix it?

What's happening

Android closes background apps to save battery — even ones that barely use any. Tuman VPN gets caught in the same net.

Add Tuman VPN to battery exceptions. It won't affect battery life — VPN already uses minimum power.

May stop VPN

Set as Protected App

Settings → Advanced Settings → Battery Manager → Protected apps → Check Tuman VPN

Set Power Plan to Performance

Settings → Advanced Settings → Battery Manager → Power plan → Performance

Keep Running After Screen Off

Settings → Apps → Tuman VPN → Battery → Enable "Keep running after screen off"

Always-on VPN

For maximum stability, enable: Settings → Network → VPN → Tuman VPN → Always-on VPN

Still doesn't help? Our support team will get you sorted.