EN RU
All devices

VPN keeps turning off?

It's not an app issue. Your phone's system closes VPN in the background.

Why is this happening and how to fix it?

What's happening

Android closes background apps to save battery — even ones that barely use any. Tuman VPN gets caught in the same net.

What to do

Add Tuman VPN to battery exceptions. It won't affect battery life — VPN already uses minimum power.

Blackview

Rarely stops VPN

Steps

1
Disable battery optimization
Settings → Apps & Notifications → Tuman VPN → Advanced settings → Battery → Battery optimization → All apps → Tuman VPN → Don't optimize
2
Whitelist in DuraSpeed
Settings → Smart Assist → DuraSpeed → Enable Tuman VPN, or disable DuraSpeed entirely
3
Enable Auto-start
Basic Service app → App Manager → App auto start → Enable Tuman VPN
4
Disable Auto Clean-up
System Manager → App Management → Permission Manager → Auto Clean → Tuman VPN → Add to protected list
Always-on VPN
For maximum stability, enable: Settings → Network → VPN → Tuman VPN → Always-on VPN

Still doesn't help? Our support team will get you sorted.

Contact us