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VPN keeps turning off?

It's not an app issue. Your phone's system closes VPN in the background.

Why is this happening and how to fix it?

What's happening

Android closes background apps to save battery — even ones that barely use any. Tuman VPN gets caught in the same net.

What to do

Add Tuman VPN to battery exceptions. It won't affect battery life — VPN already uses minimum power.

Blackview

Rarely stops VPN

Steps

1
Turn off battery optimization
Open: Settings → Apps & notifications → Tuman VPN → Advanced → Battery → Battery optimization → All apps → Tuman VPN → Don't optimize
This removes the system's per-app power limit.
2
Add VPN to DuraSpeed exceptions
Open: Settings → Smart Assist → DuraSpeed → turn on Tuman VPN (or turn DuraSpeed off entirely)
DuraSpeed aggressively stops apps when the screen is off. An exception keeps VPN running.
3
Allow autostart
Open: Basic Service app → App Manager → App auto start → turn on Tuman VPN
This lets the VPN come back on by itself after you restart your phone.
4
Lock in recent apps
Go to: Recent apps → long-press Tuman VPN → tap the lock icon
Locked apps stay in memory and keep running.

Always-on VPN
For maximum stability, also enable Always-on VPN — it keeps the connection live even if the app briefly restarts.
Settings → Network → VPN → Tuman VPN → Always-on VPN

Still doesn't help? Our support team will get you sorted.

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